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FAQ
Shipping FAQ.
Have a concern about shipping methods and fees?

SS1. What are your shipping methods?
Shipping methods & fees for a shipped value above $20:
      a. Standard (Free)
      b. Premium ($10, gives you a tracking number)

Shipping methods & fees for a shipped value below $20:
      a. Standard ($6)
      b. Premium ($16, gives you a tracking number)

Both "Standard" and "Premium" methods take about 3-15 days depending on the shipment location and destination.

SS1.a. You will be asked to enter your shipping details, choose a shipping method and pay the eventual shipping fee everytime we ship you a parcel.

SS1.b. If you pre-order one item, you pay for the item price first and will pay eventual shipping fees when the pre-order is available for shipping.

SS1.c. If you pre-order several items (separately or not), they will automatically group in a single parcel when they become available for shipping.

SS2. From where are the items shipped (shipment location)?
For now, we ship from France and the USA. Depending on stocks and logistics, we decide to ship parcels from either place. The shipment location is communicated to you only when your cart is checked out and paid.
We always try to arrange shipment from the closest location; this cannot be guaranteed, nor can this be a reason for any order cancellation.

SS3. I paid for premium shipping, but the tracking number is not yet showing on my cart.
Please allow up to two days for the tracking to show on your cart.

SS4. I paid for premium shipping, but the parcels indicate a cheaper price. Please explain.
The shipping cost charged corresponds to an average based on all our customers worldwide (shipment from any country with delivery to any country). Thanks for your understanding.

SS5. Do you ship to every country?
Yes, we ship to every country listed below.
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